Shipping policy

Shipping Policy

At The Pet Buddies, we strive to deliver your orders safely and on time.

Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeline
Estimated delivery time is 3–7 business days, depending on your location.
Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or high order volumes.

Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

Free shipping may be offered on eligible orders or promotional campaigns.

Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your shipment.

Delivery Attempts
Our courier partner will make delivery attempts as per their standard policy.
If the order cannot be delivered due to an incorrect address, unavailability of the customer, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Delayed or Lost Shipments
If your order is significantly delayed or lost during transit, please contact our support team. We will coordinate with our courier partner to resolve the issue as quickly as possible.